Why choose Telemarketing Plus ?
Why Choose 1-800 We Answer Telemarketing Plus
1-800 We Answer Telemarketing Service answers the top questions about how to choose the best telemarketing service for your business
Who supplies the call data and prospect lists?
Many telemarketing services are able to offer their clients call lists at an additional cost to the client. While this is convenient for the telemarketing service, it doesn’t always represent the best value for clients. 1-800 We Answer Telemarketing recommends that our clients purchase their call data from any one of a number of vendors. This represents your best value, because there’s no extra margin involved and the data is licensed to you, not to the telemarketing service.
How much time should we allow for a telemarketing campaign?
20 days is an optimal time frame for running your telemarketing campaign, although some campaigns can be effectively run from start to finish in as few as 10 days. Depending on the nature of your marketing strategy, campaigns can be run cyclically over the long term, targeting different market segments and geographic locations. Inbound telemarketing campaigns and call center services can run indefinitely.
Should I send out printed marketing material and mailers before starting my telemarketing campaign?
A postcard blast or other direct mail pieces are great ways to advertise your products and services before a telemarketing campaign begins. You can use our telemarketing services to follow up on these mailings. 1-800 We Answer Telemarketing is also a leading provider of direct mail services and mail receiving services. We can compile and send your mailers and provide a complete call center and telemarketing services solution for your marketing program.
How soon can my telemarketing campaign be set up and running?
1-800 We Answer Telemarketing Service has one of the fastest turn around times for setting up and implementing telemarketing services for a wide variety of companies. Simple campaigns and call center services can be set up in as few as one to two days, while more complex programs can be set up in as quickly as five business days. This allows us to prepare the data, train our telemarketers on your account and make sure that your campaign is ready to begin.
How will my company and 1-800 We Answer work together?
Once you and your account representative agree on the terms of the campaign and on the script content, we can begin running your campaign. Communication throughout your campaign is vitally important. If your campaign is not achieving the results you’d like to see, please call your account rep. There are many factors that influence the success of telemarketing campaigns. Timing, script clarity and other issues that arise during a campaign are important to us, and you can speak with 1-800 We Answer at any point during your campaign to see if there’s an element that can be tweaked to run more smoothly. With over 35 years of experience in telemarketing services, we’re able to offer helpful advice to assist making your telemarketing campaign a success.
What will your telemarketers say over the phone?
While many telemarketing services charge extra fees for script generation, 1-800 We Answer offers this service for free. We’ll work with you to make sure that your telemarketing script asks the best questions, covers the qualification questions determined by your company, emphasizes the selling points that you want to make, and is accurately delivered by our telemarketers. Our telemarketers are trained sales professionals, and are able to represent your company intelligently and articulately to your prospects.
What if people just want information mailed to them?
This can happen very often, but it’s not always a brush-off. Our telemarketers have enough experience to recognize genuine interest from dead ends simply by asking a few questions before the end of the call. Many of the products and services that we promote tend to be high-end purchases that need some serious consideration. We recommend that our clients always have material ready to be mailed out that will market your product or service in addition to our phone calls. 1-800 We Answer Telemarketing Service can easily handle requests for more information through our fulfillment and mailing services.
How will you report campaign results?
We’ll generate a daily report that’s easily converted into MS Excel format. You’ll be able to view data for your appointments, short term leads, long term leads, information requests, client contact information. We can list sales data and any other information you’d like to see. Just contact your representative to make a request.
How many calls can your telemarketers make in a day?
A good telemarketer will make between 100 and 115 calls per day. Depending on the decision making level of your prospects, you can expect 20 and 45 decision maker contacts per day per telemarketer.
Who will make the calls?
1-800 We Answer recruits sales professionals from a wide variety of backgrounds who are interested in telemarketing and customer service. Our telemarketers are fully trained customer service agents, and we aim for our telemarketers to be 100 % familiar with the companies, products and services that we represent. We will select telemarketers who possess the right skill set for your company’s telemarketing campaign. We’ll closely monitor their work and make changes depending on their level of success.
Can you answer my inbound telemarketing service calls quickly and free of busy signals?
1-800 We Answer Telemarketing Service accurately monitors call metrics. Our call abandonment rate is extremely low compared with our industry competition, and our average speed in answering inbound calls is 5.5 seconds. Our real time statistics show how quickly calls are being answered and we challenge our telemarketers to improve their Average Speed of Answer and to decrease their Abandon Rate constantly. Our telephone switch has 72 ports of traffic and never receives a busy signal.
Do you have enough telemarketers to handle my volume of calls?
1-800 We Answer Telemarketing Service currently employs more than 65 professional inbound and outbound telemarketers over 3 shifts, with an overall capacity to employ 40 operators per shift. Over 80% of Telemarketing Call Centers are small Mom-and-Pop operations, with less than 20 employees. This drastically reduces their ability to maintain sufficient numbers of telemarketers to cope with clients’ high expectations. Smaller telemarketing companies experience difficulty in handling large inbound call volumes, high outbound quotas, irregular call fluctuations and generally lack the ability to expand their telemarketing reach across multiple time zones.
How familiar are you with my industry? Do you have employees that specialize in my industry and understand the sort of campaign that would be appropriate?
Because we recruit professional telemarketers who possess broad sales knowledge gained from work in many industries, our employees are the best and the brightest. Our representatives will work with you to establish 100% familiarity with your company’s products and services.
Are your telemarketers adequately supervised? What is your ratio of telemarketers to supervisors to ensure that this is being done effectively?
At 1-800 We Answer Telemarketing Service, we have one supervisor for an average of four telemarketers. We guarantee effective support and supervision of our telemarketers at all times.
What professional associations is your company a member of?
1-800 We Answer Telemarketing Service is a member of the Association of TeleServices International (ATSI), our local Better Business Bureau care program and we are the authorized phone center for our local Chamber of Commerce. Should you wish to research our company further, our Dun and Bradstreet number is 161145677.
What guarantee can I get that the privacy of my information, prospect lists, and clients’ information will be protected? Are you prepared to give me that guarantee in writing?
At 1-800 We Answer Telemarketing Service, your privacy is paramount. We do not spam or list share, nor do we divulge to any third party our subscription list or any information shared by your campaign’s participants. 1-800 We Answer Telemarketing Service protects our clients’ information from unauthorized outside access by means of a software and hardware firewall combination. Our firewall includes Stateful Packet Inspection (SPI), which gives us excellent intrusion protection. Also, our call center rooms are strictly off-limits to all unauthorized visitors and our staff has signed non-disclosure agreements.
If your system goes down, how can I be assured that it will be reinstated immediately? How many full-time technicians do you have working exclusively for you?
The sad truth is that many Telemarketing Services are woefully unprepared for a system failure or a disaster recovery. Most do not have a full-time technician. Instead they rely on outside consultants. Our call center employs a staff of three full-time technicians who work exclusively on our telephone systems to ensure that we have continuous coverage in place.
Do you have any back-up facilities in place in the event of hardware or software failure?
In the event of a hardware or software error, our technical staff is notified and the error is isolated. If the problem is a failure of a hardware component, 1-800 We Answer Telemarketing Service keeps an inventory of spare parts both on- and off-site. We also have a back-up system located off-site at our eastside location, with a technician available 24-hours-a-day. In the event of a software failure, we have four redundant back ups in place should the software need to be reloaded. In the event of a catastrophic failure of either system, 1-800 We Answer Telemarketing Service has a reciprocal relationship with an outside call center to ensure that your inbound telemarketing calls will continue to be answered. This scenario is particularly important to our Answering Service and Voicemail clients, who rely on our call center to route their urgent messages 24-7.
A computer virus can knock out your call center’s systems and cause an extended period of downtime. Can you shield my account from malevolent attacks?
1-800 We Answer Telemarketing Service’s entire network is shielded from virus threats by a combination of hardware and software firewalls, and a comprehensive Anti-Virus suite capable of real-time scanning and updates, in addition to our software back-up procedures. We also have a comprehensive network management program that ensures all of our systems have real-time updates and that the latest security patches are installed as soon as they are released.
